Shipping policy

At ElcoEMS Shop, we are committed to delivering your order safely and promptly. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, costs, and responsibilities.

1. Shipping Locations

We currently ship to the following regions:

  • France (Main focus)
  • European Union countries
  • Other countries upon request — please contact us for a custom quote.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If an item is out of stock or requires special configuration, we will inform you with an estimated lead time.

3. Shipping Methods & Delivery Time

We work with reliable carriers such as DHL, UPS, and Chronopost to ensure safe delivery.

Estimated delivery times:

  • France: 1–3 business days
  • EU Countries: 2–6 business days
  • Other Countries: Varies by destination (contact us for details)

Delivery delays may occur due to customs, remote location, or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination, weight, and dimensions of the items.

  • Free shipping may be offered for specific products or order values (see promotions).
  • For large or heavy equipment, we may offer custom freight quotes after order placement.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with:

  • A tracking number
  • A link to track your shipment in real time

6. Customs, Duties & Taxes

For shipments outside the EU, additional customs duties or import taxes may apply. These charges:

  • Are not included in the product or shipping price
  • Are the responsibility of the buyer

Please check with your local customs office for more information before placing your order.

7. Delivery Issues

  • If a package is lost or damaged during transit, please contact us immediately.
  • If delivery fails due to incorrect address information provided by the customer, additional shipping charges may apply.

8. Click & Collect (Optional)

If you are based in [your city or region], you may choose a local pickup option at checkout. Pickup is by appointment only at:

Elco Solutions SaS

Need Help?

If you have any questions about your delivery or need assistance with shipping, contact us at:

📧 contact@elco-solutions.de
📞 +33757596024